FAQ
Ordering
How can I make changes to my order?
Please email us for assistance at aotesierofficial@gmail.com
How long will it take for dispatch?
All orders will be processed and shipped within 1-2 days. If the orders are placed over the weekend or on a public holiday they will be dispatched on the next business day.
What are AOTESIER‘s shipping time frames?
Please refer to shipping timeframes upon checkout.
Does AOTESIER accept bulk purchases?
Yes, for bulk purchases and wholesale inquiries please contact aotesierofficial@gmail.com
Payment
What payment methods do you accept?
We accept PayPal, Discover, American express, Mastercard and Visa payments.
Does AOTESIER accept AMEX Gift Card / Visa Gift card?
Unfortunately, we do not accept AMEX Gift Card and Visa Gift Card at this time.
I’m having problems with the payment/checkout process. Please help me.
For assistance please contact us at aotesierofficial@gmail.com.au for help.
Shipping
How long does AOTESIER take to ship my order?
It depends on where you are. Orders in the US take 3-6 business days to arrive. Overseas deliveries can take anywhere from 5-13 business days. Delivery details will be provided in your confirmation email.
How do I track my AOTESIER order?
We will send your tracking details via email once we ship your goodies out.
Does AOTESIER offer free shipping internationally?
Yes, shipping is free on orders over $50.
Where does AOTESIER ship from?
Our products are shipped from our China and US warehouses.
How much is shipping?
Shipping costs vary by country, please refer to the shipping costs during checkout.
Does AOTESIER offer express shipping?
Yes we do!
I have not received my order even though the estimated delivery time has passed. What should I do?
Please contact us at aotesierofficial@gmail.com for help.
Returns & Exchanges
What if I want to return an item?
If you are not satisfied with your purchase, you may return them within 14 business days of receiving your order for a refund or exchange.
Before you return your purchase, please contact us at aotesierofficial@gmail.com and include the following details:
- Order number
- Date of purchase
- Reasons of return
- A photo/video of the products you want to return
For more refund policies please see here.
Are returns free?
Please note that our refund will not cover the shipping and handling fees for return and exchange.
What is AOTESIER's return address?
Return address and shipping information will be provided once you have contacted us at aotesierofficial@gmail.com
How do I know if AOTESIER has received my return?
You should receive an email in your inbox from us confirming your return and refund. If you have not heard from us please contact aotesierofficial@gmail.com for help.